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CUSTOMER SERVICE CanopiesAndTarps.com is dedicated to our customers. We want to be certain that are customers are pleased with our products and customer service. If you would like to have a catalog mailed to your location or have any questions, please contact us at (877) 811-3911. OUR PLEDGE CanopiesAndTarps.com philosophy is simple; we want to provide quality products for your outdoor events. We strive to make your shopping experience pleasant by providing friendly service, great products and quick shipping. CanopiesAndTarps.com offers a wide variety of high quality tarp and canopy products at competitive prices. You can purchase your tarps online or give us a call today and one of our helpful sales representatives will assist you in placing your order. Thank you for visiting CanopiesAndTarps.com. SHIPPING All shipments are processed in the order received. All orders will be processed and shipped out in 1-3 business days. If your product is being delivered by UPS Ground or by LTL Freight, you can expect your product to arrive in 5-10 business days. Please allow for 5-13 business days for the arrival of the merchandise. This time frame will allow for processing time as well as transit. All next day, second day & three day select orders placed after 2:00 p.m. Pacific Standard Time will be processed and shipped the next UPS business day. If your product is being shipped by LTL Trucking be sure to check the product for any damage or missing items. All discrepancies must be noted on the Bill of Lading and signed by the driver. If there is no notation on the Bill of Lading for damaged or missing items CanopiesAndTarps.com will not issue credit nor will replacement parts be sent out. RETURN POLICY CanopiesAndTarps.com offers a 30 day return policy on all products sold with the exception of canopy sales. All canopy sales are final. In the event that an individual canopy part is defective, CanopiesAndTarps.com will replace the defective part upon inspection. All returned merchandise must be in the original packaging with the original receipt before 30 days of the purchase date. Shipping charges to our returns department are the responsibility of the customer. Upon receiving and inspecting the returned merchandise if the product is determined to be defective a full credit minus the original shipping charges will be applied to the customer's credit card. If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied. CanopiesAndTarps.com will not accept returns on merchandise if the original packaging has been altered or if the original purchase receipt does not accompany the package. If the packaging on any item has been opened, CanopiesAndTarps.com will deny any refund attempt. OPEN TARPS CanopiesAndTarps.com does not accept open tarp packages. It is the responsibility of the customer to measure the area in which the tarp will be used prior to ordering. Under no circumstances will any tarp return be credited if the package has been opened or altered in any way. ACTS OF NATURE CanopiesAndTarps.com is not responsible for canopies or tarps lost due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms or any other natural occurring event. It is highly recommended that all canopies be secured to the ground with either weight, rope or tie wire. All tarps should be tightly attached to the canopy frame and bungee ties checked periodically to ensure tightness. If extreme weather conditions are forecasted it is strongly recommended that the canopies tarp is removed until undesirable weather has passed. DEFECTIVE ITEMS If you receive a shipment that contains a Manufacture defective item, alert customer service and return the product within 30 days with the original receipt. All returned shipping charges are the customer's responsibility. Once the returned item(s) have been inspected and determined to be defective due to manufacturing, all return shipping costs will be credited back to the customer. Defective merchandise does not include damage due to acts of nature, negligence or improper use. All merchandise determined to be defective will be replaced free of charge to the customer. All canopy sales are final, however if there is a defective part(s) to the canopy we will be pleased to replace the defective individual part, and not the canopy as a whole. All replacement shipments will not leave our location until the returned or defective merchandise is received by our returns department. SECURE SHOPPING You can shop at CanopiesAndTarps.com with confidence. We have partnered with Yahoo Ecommerce Stores and utilize the same encryption technology used by banks. We provide safe and secure credit card and electronic check transactions for our customers.
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