Item Return Checklist/Guidline

Item Return Guideline
Please reference the basic return checklist below to see if your item is eligible for return. All return merchandise must be approved by customer service and given an RMA (Return Authorization). Any items shipped to our facility without the proper RMA will be refused and returned to sender. All return merchandise requests must be made through email at the address given below. Sales associates at our toll free number will not be able to assist with return authorizations.
Is the item a custom tarp?
NO     YES
Is the item a canopy structure or part?
NO     YES
Has the manufacturer packaging been opened?
NO     YES
Is the purchase date past 30 days?
NO     YES
Customer Invoice Number:
Attach Photos

Please Visit Our Full Online Policy For Further Assistance and/or explaination POLICY

RETURN POLICY offers a 30 day return policy on all products sold with the exception of canopy sales. All canopy sales are final, incuding the sale of canopy parts such as fitting components. In the event that an individual canopy part is defective, will replace the defective part upon inspection. Your delivery must be inspected upon arrival to be sure all parts and components are accounted for. Customer service must be notified within 14 business days after reciept of merchandise if there are any problems regarding missing items or defects. All returned merchandise is subject to a 25% restocking fee and is at the discretion of our returns department. All returned merchandise, if approved, will be credited for the original purchase price only minus shipping charges and restocking fees.  All returned merchandise must be in the original packaging with the original receipt before 30 days of the purchase date. You will need to keep a copy of your return shipping tracking number that was issued by either UPS, Fed Ex or USPS. The tracking number will help us confirm that the package was received by our warehouse personel. Shipping charges to our returns department are the responsibility of the customer. Upon receiving and inspecting the returned merchandise if the product is determined to be defective a full credit minus the original shipping charges will be applied to the customer's credit card.

If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied. will not accept returns on merchandise if the original packaging has been altered or if the original purchase receipt does not accompany the package. If the packaging on any item has been opened, will deny any refund attempt. Shipments that are refused will be credited the original purchase price minus both the original and return shipping charges. There are no exceptions. If you decide that the product is no longer needed while the merchandise is in transit, then normal return procedures must take place.

All return shipments must be approved by customer service. If you need to return an item, please send an email request to Our customer service agents will provide the return authorization number as well as, the return address for the product. Any packages received without proper authorization will be refused. guarantees that the tarps and covers will arrive in a new and unused condition, free of any manufacturer defects or flaws. Beyond this guarantee, the use of tarps and canopies is at your own risk. We are not responsible for damage caused by use of the product. Variables such as weather, natural elements and damage caused by wear and tear as well as, improper installation or neglect are not our responsibility. These are general purpose covers and used for endless application types. We cannot nor do we promise that the cover will work with every application imaginable.


OPEN TARPS does not accept returns on open tarp packages. It is the responsibility of the customer to measure the area in which the tarp will be used prior to ordering. It is important to read all item descriptions carefully. Some tarp products, such as the canopy replacement covers, refer to the replacement frame size and not the actual tarp size. This means that the actual size of the tarp cover will be two feet larger than the frame dimension to accommodate for the rise of peak on frame structures. Under no circumstances will any tarp return be credited if the package has been opened or altered in any way.


ACTS OF NATURE is not responsible for canopies or tarps lost due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms or any other natural occurring event. It is highly recommended that all canopy frames be secured to the ground with either weight, rope or tie wire. All tarps (covers) should be tightly attached to the canopy frame with a flexible elastic product such as bungee rope or chords that allow for flex. Bungee ties should be checked periodically to ensure tightness. If extreme weather conditions are forecasted it is strongly recommended that the canopies tarp is removed until undesirable weather has passed. It is the customer's responsibility to use discretion during periods of inclement weather and in taking the necessary steps to ensure damage is not caused to the canopy or tarp when these acts of nature are present.